Service Request Ticket - # 75066

Service Request Ticket - # 75066

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Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Jan 08, 2020 08:08 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	285M8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	285M8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	B8:CA:3A:89:80:31

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 23, 2020 12:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 23, 2020 12:02 PM	Installed software!	Add Attachment
Gino Salazar	Jan 15, 2020 01:52 PM	I have not had a chance to head over there. The room is available all day tomorrow. I will go over there tomorrow when I get in and I will get it done	Add Attachment
Katherine Reynoso	Jan 10, 2020 05:00 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jan 10, 2020 04:59 PM	Put in another hardrive. Started reimage.	Add Attachment
Peter Puettmann	Jan 10, 2020 11:57 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 10, 2020 09:21 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Jan 10, 2020 09:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Jan 09, 2020 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 09, 2020 07:56 AM	Left vm for availability	Add Attachment
Katherine Reynoso	Jan 08, 2020 04:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 08, 2020 04:36 PM	I already swapped hardrive. It needs a reimage, and it should be good to go.	Add Attachment
Megan Thibeault	Jan 08, 2020 02:04 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jan 08, 2020 02:04 PM	please update inventory	Add Attachment
Gino Salazar	Jan 08, 2020 10:46 AM	Sounds like the hard drive is dead, the room is open the rest of the day after 2, take a hard drive from the drawer and a screw driver just in case	Add Attachment
Lourdes Salazar	Jan 08, 2020 08:08 AM	Computer is getting an alert saying hard drive is not found. Computer won't boot up.	Add Attachment