Service Request Ticket - # 75072

Service Request Ticket - # 75072

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Service Request Information

CONTACT	Name	Wallace, Eric	Date	Jan 08, 2020 12:12 PM
	Department	Creative Arts/Music	Phone
	Location		Email	wallacee@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171272 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT5LSHV29	Location	2 weeks starting 12/15/23
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010932 APR2020 ORDER11737;
	Wireless NIC	88:E9:FE:77:A5:DD
	Bluetooth NIC	88:E9:FE:76:9E:77

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 13, 2020 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 13, 2020 03:34 PM	Done	Add Attachment
Joe Collinsworth	Jan 13, 2020 01:05 PM	Left vm	Add Attachment
Tricia Flaherty	Jan 09, 2020 03:43 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Tricia Flaherty	Jan 09, 2020 03:43 PM	The loaner laptop that he should be returning soon is W#201030557 and has open SR#74292. There is also a iMAC desktop BUT IT IS NOT in his office . The first MEMO says get from Jeanie Stutzner in Rice "pick up the iMac Desktop W#20161073 from Jeanie Stutzner in Rice Aud. Office and bring it back to TRICIA please. DO NOT PDR or put in Loaner pile. "	Add Attachment
Joe Collinsworth	Jan 09, 2020 01:54 PM	Tricia needs that iMac because this laptop was replacing it is my understanding	Add Attachment
Katherine Reynoso	Jan 09, 2020 01:49 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 09, 2020 01:49 PM	He picked up new computer. He will deliver loaner to us once he is done moving his stuff. Try to pick up iMac, apprently it is being used by someone else?	Add Attachment
Katherine Reynoso	Jan 09, 2020 01:47 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joe Collinsworth	Jan 09, 2020 11:45 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Jan 08, 2020 04:27 PM	**This is an email** I will be on campus tomorrow, pretty much all day. My office is right next to UCS; I could also swing by and pick it up, if that works for you.	Add Attachment
Joe Collinsworth	Jan 08, 2020 03:47 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jan 08, 2020 03:47 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joe Collinsworth	Jan 08, 2020 03:47 PM	**This is an outgoing email** Hi Eric, I need some additional information regarding service request #75072 Description: GFA SETUP: Apple 13-inch MacBook Pro, Space Gray to Eric Wallace, NTT Music(replaces Kent Neely iMAC see note) Your computer is finished updating and ready to deliver. Please let me know when you are available so we can come set it up for you. Thank you! Joe	Add Attachment Public
Joe Collinsworth	Jan 08, 2020 03:33 PM	Done imaging	Add Attachment
Tricia Flaherty	Jan 08, 2020 12:12 PM	Music has a NTT who has been using a loaner laptop from UCS but needed to get a more permanent workstation. Jeanie has asked me to use W#20161073 iMac desktop that was Kent Neely as a GFA workstation to replace and give Wallace an Apple laptop W#20171272. I have put the laptop on the Inventory counter shelf in ITC008 with a GFA setup form. Please contact Eric ASAP to get him setup with the new laptop and then pick up the iMac Desktop W#20161073 from Jeanie Stutzner in Rice Aud. Office and bring it back to TRICIA please. DO NOT PDR or put in Loaner pile.	Add Attachment