Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Jan 08, 2020 01:39 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161184 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	C02TV1UBJ1GN	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; ArcGIS from campus site license via VDI; SPSS Statistics v24 for MAC StudentTecn Campus Site license(renews every July 31,2017);
	Wired NIC	98:10:E8:F2:6F:BC
	Wireless NIC	98:9E:63:39:A8:24
	Bluetooth NIC	98:9E:63:39:A8:25

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Alix Karkanen	Feb 10, 2020 01:53 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alix Karkanen	Feb 10, 2020 01:53 PM	**This is an email** Hi, I already had one of you came by and solved the issue several weeks ago. With that, please go ahead and close the ticket. Thank you,	Add Attachment
Stephanie Magee	Feb 05, 2020 03:19 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stephanie Magee	Feb 05, 2020 03:19 PM	emailed	Add Attachment
Megan Thibeault	Jan 14, 2020 07:42 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 14, 2020 07:42 AM	Please get some more availability we've been really busy with the upgrade to Win 10.	Add Attachment
Alix Karkanen	Jan 10, 2020 03:44 PM	Still needs help, doesn't need it installed to 103, just needs it on her HDrive	Add Attachment
Alix Karkanen	Jan 09, 2020 12:25 PM	Mari will be out from 2-3:30, back until 5.	Add Attachment
Alix Karkanen	Jan 08, 2020 01:39 PM	Mari needs Iclicker Cloud installed on the computer in Mod103 before Moday. She would like someone to meet with her in her office between 12-3 on Thursday 1/9	Add Attachment