Service Request Ticket - # 75085

Service Request Ticket - # 75085

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Service Request Information

CONTACT	Name	Nichols, Nancy	Date	Jan 09, 2020 08:06 AM
	Department	Humanities Division	Phone	88152
	Location		Email	nicholsn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HWYMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HWYMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:3F:3E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 28, 2021 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 18, 2020 10:18 AM	**This is an outgoing email** Hi Nancy, We were just following up with you regarding a service request that we have for you. (#75085) Description: Upgrade to windows 10 We were wondering if this has been resolved for you or if we can still be of assistance with this. The computer needing upgrades was W#20141097. If so, just let us know, we'll be happy to help. Thanks, Peter P, UCS Tech 88925	Add Attachment Public
Peter Puettmann	Jan 29, 2020 01:30 PM	left VM	Add Attachment
Peter Puettmann	Jan 24, 2020 08:45 AM	showed up twice during those times and they werent there. i think i can go today and just do it but i need to confirm	Add Attachment
Gino Salazar	Jan 23, 2020 01:36 PM	Can you get the updated started in here?	Add Attachment
Gino Salazar	Jan 23, 2020 01:32 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Jan 23, 2020 01:32 PM	I did not see that it said thursday at 2-3, we just need to get the upgrade started	Add Attachment
Gino Salazar	Jan 23, 2020 01:06 PM	Sent email	Add Attachment
Gino Salazar	Jan 23, 2020 10:06 AM	I replaced the other one in this room, its two professors sharing one office	Add Attachment
Megan Thibeault	Jan 23, 2020 10:04 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jan 23, 2020 10:04 AM	Didn't you do this gfa the other day?	Add Attachment
Katherine Reynoso	Jan 14, 2020 01:15 PM	Called and left a VM.	Add Attachment
Lourdes Salazar	Jan 09, 2020 08:06 AM	Waiting for WOU # on computer	Add Attachment