Service Request Ticket

Service Request Information

CONTACT	Name	Feuling, Michael	Date	Jan 09, 2020 10:19 AM
	Department	Athletics	Phone	88449
	Location		Email	feulingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181458 (opens in a new window)	Bldg/Room	NPE Main Office
	Service Tag	JDFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	JDFKJT2	Location	Michael Gonzalez Main office
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:F7:A7
	Wireless NIC	3C:F0:11:CD:1A:68

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 09, 2020 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 09, 2020 01:47 PM	Finished.	Add Attachment
Alix Karkanen	Jan 09, 2020 01:24 PM	**This is an email** 1:30 should work just fine.	Add Attachment
Katherine Reynoso	Jan 09, 2020 12:22 PM	**This is an outgoing email Hi Michael, I need some additional information regarding service request #75088 Description: Admin Rights 1/9 10-11:30 or 1:30- 5** We received a ticket saying you needed admin rights to run a program in NPE214. I can come by at 1:30PM today to take care of that, if that doesn't work for you feel free to contact our office at 503-838-8925 to let us know. Thank You, Katherine Reynoso	Add Attachment Public
Megan Thibeault	Jan 09, 2020 11:38 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Natalie Plasker	Jan 09, 2020 10:19 AM	Needs admin rights in order to run a program, and would like someone to come out as soon as they can.	Add Attachment