Service Request Ticket

Service Request Information

CONTACT	Name	Kreskey, Kristen	Date	Jan 09, 2020 03:43 PM
	Department	Advancement & Foundation	Phone	89451
	Location		Email	Kreskeyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130878 (opens in a new window)	Bldg/Room	COT
	Service Tag	43F7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F7V12	Location	student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8E:05

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 10, 2020 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 10, 2020 02:28 PM	Looks like it worked.	Add Attachment
Katherine Reynoso	Jan 10, 2020 12:29 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 09, 2020 03:43 PM	**This is an email** Hi, We have a student work station that needs Word, Excel and Adobe Acrobat installed. We may need to purchase another license for the version of Acrobat that allows us to edit PDFs for this machine. It's #20130878, Room #201 in the Cottage. Annie Ohashi-Sides is my intern and will be the one using this machine. I'll be away on vacation starting tomorrow for one week. If you need staff help for any part of this request, please contact Kristen Kreskey. Thank you, Cara Cara Groshong	Add Attachment