Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Jan 09, 2020 05:01 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181445 (opens in a new window)	Bldg/Room	RA Theatre
	Service Tag		Description	Apple 27-inch iMac Pro with Retina 5K display #Z0UR
	Serial No.	C02YT0M4M0XV	Location	Theatre Projection System station
	CPU	3.0 GHz Intel Xeon W 10-Core
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Apple Pro Apps Bundle for Education BMGE2Z/A [includes Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, & MainStage 3); Millumin v3 VISA2019009871 FALL2019; Isadora 3 perpetual VISA2019009863 FALL2019
	Wired NIC	D0:81:7A:D6:4A:1D
	Wireless NIC	38:F9:D3:CF:11:7B
	Bluetooth NIC	A4:83:E7:0E:D3:38

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 30, 2020 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 03, 2020 08:10 AM	Bradley was able to get this installed before he left.	Add Attachment
Megan Thibeault	Jul 20, 2020 10:49 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Jul 15, 2020 01:19 PM	The licence is purchased. The old Tad Shannon license has been upgraded to QLab 4. We will need to use one of the backup license of the audio component they already had.	Add Attachment
Bradley Karkanen	Jun 29, 2020 09:46 AM	I need to install QLab still.	Add Attachment
Bradley Karkanen	Jun 23, 2020 03:16 PM	This software is installed and good to go. He is also having some issues with QLab and I am working with Joanie to get that figured out.	Add Attachment
Bradley Karkanen	Jun 23, 2020 10:37 AM	**This is an outgoing email** Hi Scott, I need some additional information regarding service request #75100 Description: Install Millumin and Isadora on Apple 27-inch iMac Pro/ Rice Theatre Projection Station (order 11447 & 11448) When is a good time for me to come by and install Millumin and Isadora?	Add Attachment Public
John Rushing	Jun 23, 2020 10:29 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Jun 23, 2020 10:29 AM	Installers can be found here: T:\Isadora T:\Millumin	Add Attachment
Joanie Kinnaman	Jun 18, 2020 03:56 PM	Task reassigned to John Rushing.	Add Attachment
Joanie Kinnaman	Jun 18, 2020 03:56 PM	I forwarded both software downloads to John Rushing	Add Attachment
John Rushing	Jun 18, 2020 02:45 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
John Rushing	Jun 18, 2020 02:45 PM	Can we get help accessing the software download links.	Add Attachment
Tricia Flaherty	Jan 09, 2020 05:01 PM	I will need to update with links to software before moving to UCS Techs	Add Attachment