Service Request Ticket - # 75103

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2020 09:26 AM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140208[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25N712UF8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335

Wired NIC 0C:4D:E9:B8:D4:0D


Wireless NIC 88:63:DF:A5:03:FB


Bluetooth NIC 88:63:DF:A5:03:FC

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 13, 2020 04:03 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 13, 2020 04:03 PM 
Finale 25.5 is now installed and I added a 
keyboard to the station.
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Megan Thibeault Jan 13, 2020 11:39 AM 
Task reassigned to John Rushing.
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Gino Salazar Jan 10, 2020 01:50 PM 
This user has been trying to avoid having his mac updated 
SR 71105. When we get ahold of him try to do both tasks.
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Stephanie Magee Jan 10, 2020 09:26 AM 
Should have Finale but doesn't... I asked about 
the keyboard. IDK why it wouldn't have one.
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Stephanie Magee Jan 10, 2020 09:26 AM 
****This is an email****
Hello,

I am currently teaching a music (digital) 
notation class in the APS 102 lab and one of 
the computers (#20140208), which is next to the 
printer, does not have the Finale 25.5 software 
application installed. It is also missing the 
apple keyboard (although, the mouse is there).

Would it be possible to get these two issues 
solved soon?

Thank you!!
-Kevin
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