Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

Left vm

Last thing is getting the old ticket software to work, not 
sure if compatible with win10

Ready to go

****This is an email****
Hello Lisa and Mackenzie,

I've been looking into the software for the 
student computer, and it looks like it wasn't 
purchased through our department. I was able to 
install Auction! but not license it. I've been 
talking with Joe regarding the software. He had 
told me that you wanted to wait on your 
computer, and I thought it was best to just 
wait to do both setups around the same time. Do 
you have any records of purchasing this 
software or have the license key?
Additionally, I wanted to ask if Ticket Agent 
and Ticket Creator are software that is 
installed with Auction? We also don't have 
records of this software installer or license 
key, either.
I can still go ahead and setup the student 
computer, but that will mean the special 
software will be unavailable. 


Thank You,
Katherine Reynoso

****This is an email****

Hi there,

 

I will not be in the office tomorrow (Fri) and I’m unsure of the status of my student employee’s computer, so wanted to 
check in.  She should be in the office between 9 and 12 tomorrow. Would it be possible for you to come by and swap out 
her computer during that time? I believe Mackenzie’s been in touch to let you know which programs she’ll need to be 
able to run after the new one is installed.

 

On a separate, but somewhat related note, Mackenzie and I both need to be running Auction! software. I’ve been in touch 
with Joe about getting that installed and have copied him here. I will also cc you on my message to him, in the event 
that it makes sense to coordinate any of this.

 

Thanks

Will need either scott killip or John rushing to 
help with the software.

Priority changed from (2) High Priority to (1) Highest Priority.

Started reimage.

NEW computer W#20181090 and monitor W#20181134 are on 
the inventory counter in ITC008 with GFA setup form to 
replace W#20110161 for Smith Fine Arts Program Asst, 
Student station current student MacKenzie Lynn

****This is an outgoing email****
Hi Mackenzie,

I need some additional information regarding 
service request #75105

Description: 01/10 overnight update 

I'm Katherine from UCS. We received a ticket 
saying that you would like your computer 
updated to windows 10. Unfortunately, this 
model of computer doesn't support windows 10. 
This means this computer would need to be 
replaced. I've talked to the purchasing 
department regarding a replacement. I need to 
know some basic information on this computer 
before we can do anything.
-Who uses it? What is their job title?
-What room is it located in?
-What is the computer used for?

If you can get back to me as soon as possible, 
it would be appreciated.

Thank You,
Katherine Reynoso

****This is an email****
Hello,

I have a computer still running on Windows 7. 
The number on the computer is 20110161. Its 
located in Cottage 107. I will be leaving at 12 
today, so any time after is great. Thanks.

Mackenzie