Service Request Ticket - # 75110

Service Request Ticket - # 75110

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Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Jan 10, 2020 02:36 PM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	55GBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	55GBBD1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:14:B9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 16, 2020 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 16, 2020 11:09 AM	Swapped out	Add Attachment
Joe Collinsworth	Jan 16, 2020 10:14 AM	20130860	Add Attachment
Megan Thibeault	Jan 15, 2020 02:14 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jan 15, 2020 02:14 PM	Can you take them a spare station and mark it as EXEMPT. Sounds like you are going over there tomorrow?	Add Attachment
Megan Thibeault	Jan 15, 2020 02:09 PM	**This is an email** Thank you Megan, Our department head has been in contact with UCS as well and I think Joe Collinsworth is going to come over on Thursday and help us. Best wishes, Kristin	Add Attachment
Megan Thibeault	Jan 14, 2020 02:35 PM	**This is an email** Kristin, I'm following up with this task after you were emailing with Katherine. Unfortunately, we don't have any exempt stations at a reduced cost. But I can assist with getting an exempt spare computer in place. What is the use for this station? This would be an exempt station so UCS will not be able to work on it once we set it up or if it dies we can not replace it. If this station is needed in your area for ongoing use your department should fund this. Thanks,Megan	Add Attachment
Alix Karkanen	Jan 14, 2020 10:55 AM	They will need a loaner in the meantime. Its in 015 NS. You'll need to be let in, Kristin is available from now until 1pm today, and then Thursday after 9:30am.	Add Attachment
Alix Karkanen	Jan 10, 2020 03:41 PM	Hi Katherine, Oh shoot! We use it for our gel documentation system in biology (it's connected to a piece of equipment that takes images of DNA experiments). What are our options? I'm not entirely sure where this computer came from originally/ who funded it. Thank you, Kristin	Add Attachment
Katherine Reynoso	Jan 10, 2020 03:32 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 10, 2020 03:32 PM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #75110 Description: Computer still on Windows 7 I'm Katherine from UCS. We received a ticket about a computer you recently moved back into NS. This computer model is unable to run windows 10 because the model is too old. What this computer is currently used for? Unfortunately, the only thing I expect I would be able to do is just pick it up to dispose of it properly. -Thank You, Katherine Reynoso	Add Attachment Public
Alix Karkanen	Jan 10, 2020 02:36 PM	Good afternoon, I have discovered a computer still running Windows 7 - it is 20070151, there was some shuffling during the move out of Natural Sciences and back in, however it now lives in NS 015 which is a shared research space. Also in the shuffle there is no monitor - how do I obtain one? Thank you, Kristin	Add Attachment