Service Request Ticket - # 75129

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2020 03:14 PM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160126[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20G1QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20G1QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:7F:35


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Jan 14, 2020 04:16 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 14, 2020 04:16 PM
Reinstalled office. Good to go. She'll email me if 
she gets any more problems.
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Katherine Reynoso Jan 14, 2020 12:59 PM
Reinstall office. Only excel was having issues 
with randomly shutting down.
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Joe Collinsworth Jan 14, 2020 11:37 AM
Task reassigned to Katherine Reynoso.
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Joe Collinsworth Jan 14, 2020 11:37 AM
She's here for the rest of the day
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Joe Collinsworth Jan 14, 2020 10:58 AM
****This is an outgoing email****
Hi Sarah,

I need some additional information regarding 
service request #75129

Description: *1/14 after 9am* Excel keeps randomly 
shutting down

Hi Sarah, looks like I missed you this morning, I 
wanted to check on your office programs and see if 
I can troubleshoot what's going on. Let me know 
when you're available and I'll come by.
Thank you
Joe
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Public
Megan Thibeault Jan 14, 2020 07:38 AM
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 13, 2020 03:14 PM
I'm about ready to leave today, but tomorrow 
anytime after 9:00 would be great!

Sarah
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Alix Karkanen Jan 13, 2020 03:14 PM
****This is an email****
Hi,

I live in Excel, and since moving to Windows 10 
it keeps randomly shutting down all the windows 
that I have open without warning and often when 
I'm not even doing anything in it.  And, yes, 
this is even after restarting my computer and re-
opening the files I'm working in.

For example, just now I was compiling data from 
10 different reports into one report.  I opened 
the files  (They were still in downloads from 
when I had ran the reports on Friday) - put data 
from seven of the reports (class roster stuff) 
into the master file - renamed and saved it.  
Added data from a google sheet.  Saved it and 
then started my editing of the master file.  

Mark Girod came in for a meeting.  I opened up a 
Word document that I wanted him to look at and 
then another excel file (recently created in 
Windows 10 Excel) that had a table that I had put 
in the Word doc.   All is fine until I went to 
close the Word file and ALL the excel windows 
closed.  No - "Hey - do you want to save?" 
warning or anything like that.    That's the 
third time in the past four hours that this 
happened.  I restarted my computer after the 
second one because I had left my computer on over 
the weekend and thought it may be glitchy  -- It 
was running really slow.  

So the master file I was working in didn't auto-
save.  It went back to the last time I saved.  

This is super frustrating and I can't have this 
keep happening.

Any help would be appreciated!

Thanks!

Sarah
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