Service Request Ticket - # 75130

Service Request Information

CONTACT Name Ellingson, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2020 03:24 PM
Department Natural Science Division Phone 88865
Location Email ellingd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181092[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 887LDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 887LDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F6:EB

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 17, 2020 11:53 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Gino Salazar Jan 17, 2020 11:53 AM 
Delivered and brought back the old machine
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Megan Thibeault Jan 16, 2020 09:56 AM 
Task reassigned to Gino Salazar.
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Megan Thibeault Jan 15, 2020 02:17 PM 
****This is an email****
Don,

Is there a time that works best for us to come by during that chunk of time? Are you in NS111?

Thanks,
Megan
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Megan Thibeault Jan 15, 2020 02:16 PM 
****This is an email****
'I'll be here from 1000 to 1400 tomorrow,(in lab across the hall from my office from 1100 to 1300).  I wouldn't have a clue on how to back up files.  I click save, and then to open find them under documents.

Don Ellingson
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Megan Thibeault Jan 14, 2020 11:57 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jan 14, 2020 11:56 AM 
****This is an outgoing email****
Hi Don,

We were just following up with you regarding a service request that we have for you.  (#75130)

Description: GFA SETUP: Dell OptiPlex 7060 SFF desktopW#20181092[Edit Inv] & monitor W#20181136[Edit Inv] to replace W#20110895(WIN7) in NS111?

We have your replacement computer ready for setup and delivery. We need to get this installed as soon as possible since your current station is Windows 7. Please back up any local files including your bookmarks. Let me know what time works best for this setup.

Thanks,
Megan Thibeault
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Megan Thibeault Jan 14, 2020 11:55 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Jan 14, 2020 11:55 AM 
Ready for delivery
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Megan Thibeault Jan 14, 2020 11:55 AM 
Moved in AD
Added Don as admin
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Megan Thibeault Jan 14, 2020 07:57 AM 
The image has been started at my desk
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Tricia Flaherty Jan 13, 2020 03:24 PM 
I have computer W#20181092[Edit Inv] and monitor W#20181136[Edit Inv] 
on the inventory counter in ITC008 with GFA setup to 
repalce W#20110895[Edit Inv] for Don Ellingson, NTT 
Earth/Physical Science NS111?please update Room 
number if wrong).  This comp still has WIN 7!
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