Service Request Ticket - # 75132

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 08:10 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150573[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5V51JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5V51JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client; KeyPro III (Morse Watchmans)

Wired NIC 18:66:DA:10:E8:9C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 14, 2020 02:13 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 14, 2020 02:13 PM 
G-sync was looking in the Program files x86 folder 
for the tools. I copied them there and it started 
working.
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Megan Thibeault Jan 14, 2020 12:10 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 14, 2020 12:10 PM 
Can you help Rip with this, we only really have Kat for the rest of the day
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Alix Karkanen Jan 14, 2020 08:10 AM 
Rip gets an error when trying to open Outlook. It 
says 'This set of folders cannot be opened, an 
unexpected error occurred."
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