Service Request Ticket - # 75134

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 08:32 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20181293[Edit Inv] (opens in a new window) Bldg/Room HL 218
Service Tag 148GWQ2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 148GWQ2 Location HL1218 Study Room
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 14, 2020 02:18 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 14, 2020 02:18 PM 
I updated the firmware, the connection server and 
the certs.  Brittany added the user to the new 
entitlements for VDI and everything is working 
now.
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Katherine Reynoso Jan 14, 2020 01:09 PM 
Task reassigned to John Rushing.
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Katherine Reynoso Jan 14, 2020 01:01 PM 
Ethernet is plugged in, and the vdi.wou.edu 
connection is correct.
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Megan Thibeault Jan 14, 2020 12:18 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Jan 14, 2020 08:32 AM 
Ashley at the Hl info desk says they're getting an 
error on the computer in 218. All it says is 
'connection error'
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