Service Request Ticket - # 75135

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 11:15 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160988[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 15BYKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15BYKH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:E2:AA

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Jan 14, 2020 02:37 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Jan 14, 2020 02:37 PM 
Emptied waste tray - printing now.
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Anthony Franklin Jan 14, 2020 11:44 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Jan 14, 2020 11:44 AM 
****This is an email****
Hi Karen,

Have you tried restarting the printer yet?  
Usually with that model, when print jobs refuse 
to go through it's because the cache locks up 
and requires a restart.  

Let me know if that doesn't work.

Thanks,
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Alix Karkanen Jan 14, 2020 11:15 AM 
Karen is trying to print on HUM3 in Bell 310, but 
nothing goes through. She tried to clear the cache 
but it does not give her the option
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