Service Request Ticket - # 75137

Service Request Ticket - # 75137

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Service Request Information

CONTACT	Name	Ittner, Anne	Date	Jan 14, 2020 11:19 AM
	Department	Education & Leadership	Phone
	Location		Email	ittnera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02V4SMGHV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:27:17:B3
	Bluetooth NIC	8C:85:90:29:E1:AA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 28, 2020 01:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 28, 2020 01:01 PM	Said it's fine now	Add Attachment
Joe Collinsworth	Jan 28, 2020 09:45 AM	**This is an outgoing email** Hi Anne, Just wanted to follow up on this task and ask if you decided what you want to do with your computer Thank you Joe	Add Attachment Public
Joe Collinsworth	Jan 21, 2020 09:39 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jan 16, 2020 08:10 AM	emailed	Add Attachment
Lourdes Salazar	Jan 14, 2020 01:38 PM	Available 1/14 11-1	Add Attachment
Joe Collinsworth	Jan 14, 2020 11:43 AM	**This is an outgoing email** Hi Anne, I need some additional information regarding service request #75137 Description: 'I' key not working It looks like your Macbook is still under warranty until August, so your best option is to give it to us and we'll send it to Apple for replacement. We can give you a loaner in the meantime, let me know if this is something you want to go ahead with. Thank you Joe	Add Attachment Public
Joe Collinsworth	Jan 14, 2020 11:41 AM	Still under warranty until August	Add Attachment
Alix Karkanen	Jan 14, 2020 11:19 AM	Asking for location	Add Attachment
Alix Karkanen	Jan 14, 2020 11:19 AM	**This is an email** Hello! I am faculty in the COE and have a university- issued MacBookPro. Recently, one of my keys, the letter "i" came loose. Is there a way you suggest I may work towards fixing this? Thanks,	Add Attachment