Service Request Ticket - # 75141

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 12:19 PM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140789[Edit Inv] (opens in a new window) Bldg/Room RWEC 239
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02PR29XG8WL Location HEXS Department laptop

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office 2011 Std for MAC from XXX2014004298

Wireless NIC A4:5E:60:EE:0D:63


Bluetooth NIC A4:5E:60:EE:0D:64

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 21, 2020 08:21 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 21, 2020 08:21 AM 
Needed added back to AD and Wireless.
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John Rushing Jan 14, 2020 02:25 PM 
I left a voice message.
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Megan Thibeault Jan 14, 2020 02:18 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 14, 2020 02:18 PM 
Have they tried hardwiring with a network cable to log in.
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Alix Karkanen Jan 14, 2020 12:19 PM 
Jenna says they have a spare laptop that no one can 
sign into. They don't remember a specific log in 
and they can't use their own credentials to log in 
either. anytime is fine.
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