Service Request Ticket

Service Request Information

CONTACT	Name	Gentilini, Christina	Date	Jan 14, 2020 01:43 PM
	Department	College of Education	Phone	89427
	Location		Email	gentilinic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131016 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20ZF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;
	Wired NIC	68:5B:35:D4:26:20
	Wireless NIC	88:63:DF:8C:13:65
	Bluetooth NIC	88:63:DF:8C:13:66

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 23, 2020 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 23, 2020 04:49 PM	JAMF image is done. It is good to go.	Add Attachment
Katherine Reynoso	Jan 23, 2020 03:28 PM	I let her know when they moved computers, once they hire a new person that they need to give this one back to the position filling vikki.	Add Attachment
Katherine Reynoso	Jan 23, 2020 03:27 PM	Reimaging computer now	Add Attachment
Katherine Reynoso	Jan 22, 2020 09:03 AM	I moved the computers and updated inventory. She said she would like it reimaged.	Add Attachment
Katherine Reynoso	Jan 22, 2020 09:02 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Jan 14, 2020 02:08 PM	**This is an email** Hi Lourdes, I am here M-F, 8:00am - 5:00pm (in RWEC 120). I usually take lunch from 1:15-2:15. If you need access to the aforementioned offices and I'm not here, you can also go up to the Dean's Office in 220 and they can let you in. Thank you! -Christina	Add Attachment
Lourdes Salazar	Jan 14, 2020 01:43 PM	**This is an email** Hello, We have a visiting scholar joining us on Monday who needs a computer moved into her office. We need to reset and move the Mac computer from RWEC 143 up to the left side cubicle in RWEC 262. I think the port may need to be activated in RWEC 262 as well. Please let me know if you have any questions. Thank you!	Add Attachment