Service Request Ticket

Service Request Information

CONTACT	Name	DeMers, Chad	Date	Jan 14, 2020 02:04 PM
	Department	Business Services/Printshop	Phone	88843
	Location		Email	demersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140488 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8KKCB42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20101378 dobe Acrobat Pro 10 WIN license from P0083034, Adobe Design Standard CS6 WIN from P0085592; CANCELED MAY2020 REMOVE ----Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970----
	Wired NIC	98:90:96:BF:14:E2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 14, 2020 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 14, 2020 02:55 PM	Made Chad an admin on this station. The software was no longer liceased anymore and he was going to reach out to the business office about it.	Add Attachment
Megan Thibeault	Jan 14, 2020 02:21 PM	Task reassigned to Megan Thibeault.	Add Attachment
Lourdes Salazar	Jan 14, 2020 02:04 PM	Waiting for WOU #s and availability	Add Attachment
Lourdes Salazar	Jan 14, 2020 02:04 PM	**This is an email** Hello, The print shop has a computer, 20140488, that receives a report for student billing. Planet Press is the software that processes this report. Recently this computer was upgraded to win10. Its asking for an admin to allow changes to the Fiery software. Kristie Williams from the business office has sent the student bill report to this computer when it was logged into by Jason Weber. It was locked so I had to power down and log in as myself. I dont see the student bill pdf in the Fiery queue. Can we test this system to see if the win10 upgrade is ok? And can we change settings on all three print shop computers to stop them from falling asleep so fast? Thank you, Chad DeMers Print Services Technician	Add Attachment