Service Request Ticket - # 75146

Service Request Information

CONTACT Name Vaughn, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 02:47 PM
Department Creative Arts/Art Phone
Location Email vaughnj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150055[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q707KFY13 Location Lab Station #08

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:48:B8


Wireless NIC AC:29:3A:9F:C1:2D


Bluetooth NIC AC:29:3A:9F:C1:2E

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 03, 2020 02:09 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 03, 2020 02:09 PM 
Someone installed Adobe 2020.  We uninstalled it 
but could not get 2019 installed so Geno re-imaged 
it.
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Megan Thibeault Jan 14, 2020 02:56 PM 
Is she logged into too many devices?
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Megan Thibeault Jan 14, 2020 02:56 PM 
Task reassigned to John Rushing.
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Lourdes Salazar Jan 14, 2020 02:47 PM 
****This is an email****
Hi UCS,
We have a computer (20150055) in ITC 001 that 
won’t log on to Adobe Creative Suite (just forces 
you to use the trial version). Can we get this 
computer up and running with Creative Cloud? 

Thanks so much,

Jen Vaughn (she, her)
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