Service Request Ticket

Service Request Information

CONTACT	Name	Stroud, Donald	Date	Jan 14, 2020 03:02 PM
	Department	Facilities Services	Phone	88239
	Location		Email	stroudd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171049 (opens in a new window)	Bldg/Room	PP 140
	Service Tag	CSSGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSSGRP2	Location	Nicholas Bartel, (replaced w/ 20240318)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:1D:DB

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 17, 2020 10:33 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jan 17, 2020 10:33 AM	done	Add Attachment
Megan Thibeault	Jan 16, 2020 10:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 15, 2020 08:36 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 15, 2020 08:35 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 15, 2020 08:35 AM	Admin rights done AD done Updates done CPU is back in 008	Add Attachment
Megan Thibeault	Jan 14, 2020 03:43 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jan 14, 2020 03:43 PM	**This is an email** Hey Don, We have a ticket to deliver a new computer to your office to replace W20110013. Please make sure to back up any local files and your bookmarks. When would be a good time for delivery and setup? Thanks,Megan	Add Attachment
Megan Thibeault	Jan 14, 2020 03:36 PM	Imaging at my desk	Add Attachment
Tricia Flaherty	Jan 14, 2020 03:02 PM	This is a redistrib. GFA W#20171049 computer and W#20170423 monitor to replace W#20110013 for Don Stroud, Event Setup Coordinator Facilities Services PP140. Make sure it has WIN 10 image as it has been stored for awhile.	Add Attachment