Service Request Ticket - # 75148

Service Request Ticket - # 75148

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Service Request Information

CONTACT	Name	Baumgartner, Erin	Date	Jan 14, 2020 03:09 PM
	Department	VP Academic Affairs/Provost	Phone	88348
	Location		Email	baumgare@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160963 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	15C4LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15C4LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0A:13

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 23, 2020 03:25 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jan 23, 2020 03:24 PM	Delivered setup. I left the monitor for dual monitors. I brought back the computer for PDR. Kept hardrive.	Add Attachment
Katherine Reynoso	Jan 21, 2020 01:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jan 21, 2020 12:54 PM	**This is an email** Hi Katherine, good times include 10-11 on Tuesdays 1/21. Wednesday 1/22 pretty much anytime after 10 and before 3 should be good. I also have Thursday 1/23 anytime after 10. Monday 1/27 between 10- 12 also works. Erin Baumgartner, PhD	Add Attachment
Katherine Reynoso	Jan 17, 2020 12:19 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 17, 2020 12:18 PM	**This is an outgoing email** Hi Erin, I need some additional information regarding service request #75148 Description: GFA SETUP: W#20160963 comp & W#20181139 monitor to replace W#20091030 for Stem Student Station NS117A I'm Katherine with UCS. We have finished installing basic programs on the new GFA for Stem Student Projects. If you can send me a list of preferred dates and times for us to set this up it would be appreciated. If you have any questions feel free to contact our office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Megan Thibeault	Jan 15, 2020 08:35 AM	The image started on my desk	Add Attachment
Tricia Flaherty	Jan 14, 2020 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jan 14, 2020 04:35 PM	Make sure it has WIN 10 image as it was in storage for a bit	Add Attachment
Tricia Flaherty	Jan 14, 2020 04:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jan 14, 2020 04:19 PM	W#20160963 (GFA Redist.) computer and W#20181139 for STEM student projects/Independent Study c/oErin B. NS117 to replace W#20091030(WIN7 ) is on the Inventory Counter in ITC008 with GFA SETUP form	Add Attachment
Megan Thibeault	Jan 14, 2020 03:09 PM	Erin needs W20091030 replaced It is a student use station: Independent studies Lab work outside or lab STEM student projects	Add Attachment