Service Request Ticket - # 75151

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2020 03:38 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110004[Edit Inv] (opens in a new window) Bldg/Room SAC 118
Service Tag G1FR2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. G1FR2Q1 Location Conference room

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163

Wired NIC 5C:26:0A:6C:9A:4A


Wireless NIC A0:88:B4:7B:89:A8


Bluetooth NIC D0:DF:9A:3D:3F:6C

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen May 05, 2020 02:03 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Bradley Karkanen Mar 05, 2020 11:03 AM 
I deleted this form AD a while ago so it is probably 
unusable.
 Add Attachment
Bradley Karkanen Mar 05, 2020 11:02 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Bradley Karkanen Jan 16, 2020 09:48 AM 
Found this in AC118
 Add Attachment
Bradley Karkanen Jan 15, 2020 01:45 PM 
Me and Tricia are working on this.
 Add Attachment
Bradley Karkanen Jan 15, 2020 10:15 AM 
****This is an email****
Got it, I think that's in the conference room. I'll get 
back to you this afternoon.
 Add Attachment
Bradley Karkanen Jan 14, 2020 03:47 PM 
****This is an outgoing email****
Hi Marshall,

I need some additional information regarding service request #75151

Description: Computer not supported by Windows 10

I was looking at our remaining Windows 7 machines and I see your department has a laptop W20110004 this machine is exempt.  It cannot 
be upgraded to Windows 10 and support for Windows 7 has ended as of 11AM today. I see in our antivirus that it was on today. We need to 
remove this machine from our network for our safety. Do you know what this machine is being used for or it's current location?
 Add Attachment
Public
Bradley Karkanen Jan 14, 2020 03:38 PM 
This laptop shows it was on today in Sophos it 
cannot be upgraded to 10.
 Add Attachment