Service Request Ticket - # 75152

Service Request Ticket - # 75152

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Jan 15, 2020 07:59 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SZG944	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268
	Wireless NIC	E0:AC:CB:6C:ED:B8
	Bluetooth NIC	E0:AC:CB:6C:ED:B9

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 22, 2020 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 22, 2020 10:19 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Jan 22, 2020 10:19 AM	Hey Kat I'm taking over there keyboard I just want to make sure you have the task and can complete it	Add Attachment
Alix Karkanen	Jan 21, 2020 10:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 21, 2020 10:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 21, 2020 10:20 AM	Wants a keyboard as well	Add Attachment
Katherine Reynoso	Jan 17, 2020 01:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jan 17, 2020 01:06 PM	Gave a loaner 20121002 and DVI to lighting bolt.	Add Attachment
Katherine Reynoso	Jan 16, 2020 03:42 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jan 16, 2020 03:39 PM	Contact changed from Katherine Pfaff to Katherine Schmidt.	Add Attachment
Katherine Reynoso	Jan 16, 2020 03:36 PM	Wrong person? Maybe Katherine Schmidt	Add Attachment
Katherine Reynoso	Jan 15, 2020 04:14 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 15, 2020 04:14 PM	**This is an outgoing email** Hi Katherine, I need some additional information regarding service request #75152 Description: *Wants a loaner monitor for a month I'm Kat from UCS. I'm sorry we couldn't make it today to deliver the monitor. I wanted to see when you would be available Thursday or Friday this week for the delivery. Thank You, Kat	Add Attachment Public
Katherine Reynoso	Jan 15, 2020 07:59 AM	She called and said she wanted a loaner monitor for a month because she needs to do spreadsheets and it is difficult to see with a small screen. She is available after 9AM. She has a meeting between 2-3PM.	Add Attachment