Service Request Ticket - # 75154

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2020 08:23 AM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160452[Edit Inv] (opens in a new window) Bldg/Room TODD 220
Service Tag 9F4ZSC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. 9F4ZSC2 Location Patrick Aldrich, TRI

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20120871: IBM SPSS Statistics Premium Faculty Pack term licensefrom orig.P0089922 latest renewed VISA2018008417 expires DEC-31-2018(installed as v25), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)

Wired NIC 18:DB:F2:36:EE:1B


Wireless NIC 90:CD:B6:6C:3E:3D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 15, 2020 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 15, 2020 02:51 PM 
Bradley said it was one of the guy's programs 
were having issues. Windows explorer error 
message. To fix the issue would be to reimage 
the computer. This is something he doesn't want 
to do now because the message doesn't bother 
him. I let him know to call us if he decides to 
do a reimage.
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Lourdes Salazar Jan 15, 2020 08:23 AM 
Multiple pop up errors are occurring when he logs 
into his computer. Does not affect his ability to do 
work but an error does happen everything. Waiting
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