Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Jan 15, 2020 08:25 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141172 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	8K6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8K6LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:65:69

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 16, 2020 07:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 16, 2020 07:52 AM	Done	Add Attachment
Joe Collinsworth	Jan 15, 2020 03:53 PM	In overnight group	Add Attachment
Joe Collinsworth	Jan 15, 2020 09:24 AM	Should be good now	Add Attachment
Megan Thibeault	Jan 15, 2020 08:31 AM	Can you work on 20141172, the client is broken	Add Attachment
Megan Thibeault	Jan 15, 2020 08:31 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jan 15, 2020 08:31 AM	20141172 is still win7 20171076 is Win 10	Add Attachment
Lourdes Salazar	Jan 15, 2020 08:25 AM	**This is an email** Greetings UCS, I was just thinking about the Windows 10 updates to all our machines. It dawned on me that our one Professor Emeritus, Dr. Mike Ward probably doesn't check his email very often. Could you please see if his computer (located in MNB 132) has been updated to Windows 10? WOU 2014 1172. And in that same office: Kaitlin Hodgin's computer is 2017 1076 if you could double check to be sure it's on Windows 10 as well. She teaches just one class in the evenings. Thank you, Sharon	Add Attachment