Service Request Ticket

Service Request Information

CONTACT	Name	Hocker, Madison	Date	Jan 15, 2020 09:13 AM
	Department		Phone
	Location		Email	aswouviscom@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150690 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN63JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN63JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:0B:0A:79

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Alix Karkanen	Jan 16, 2020 01:49 PM	Task reassigned to Allison Karkanen.	Add Attachment
Alix Karkanen	Jan 16, 2020 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Jan 16, 2020 01:49 PM	**This is an email** Hi there! The computer has decided that it's going to work fine now. It's not having the same issue anymore, you probably don't need to stop by now! Thanks Madi Knox	Add Attachment
Alix Karkanen	Jan 16, 2020 11:34 AM	Task reassigned to UCS Tech.	Add Attachment
Joseph Tavares	Jan 15, 2020 05:11 PM	**This is an email** Tomorrow I’ll be available from 2 to 4:30 if that works for you all!	Add Attachment
Alix Karkanen	Jan 15, 2020 04:17 PM	emailed	Add Attachment
Megan Thibeault	Jan 15, 2020 04:13 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 15, 2020 04:13 PM	Can you get more availability	Add Attachment
Lourdes Salazar	Jan 15, 2020 09:13 AM	**This is an email** Hi there! The computers at my desk are being really slow and not loading or opening anything. If I try to open the internet it just gives me the blue loading symbol for a few minutes. I can't get past my home screen before it stops working. Is there a time someone can come check it out today or tomorrow? Thank you!	Add Attachment