Service Request Ticket

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Service Request Information

CONTACT	Name	Kelley, Melissa	Date	Jan 15, 2020 10:33 AM
	Department	Natural Science/ Biology	Phone	89312
	Location		Email	kelleym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130315 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MU
	Serial No.	C1ML8043DV31	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091622
	Wired NIC	68:5B:35:80:79:37
	Wireless NIC	A8:BB:CF:1C:68:90
	Bluetooth NIC	A8:BB:CF:1C:68:91

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 22, 2020 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 22, 2020 08:15 AM	done	Add Attachment
Peter Puettmann	Sep 02, 2020 10:56 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 02, 2020 10:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Sep 02, 2020 10:51 AM	**This is an email** Hi Megan, I forgot Monday was a holiday, sorry about that. I might be able to make tomorrow morning work, would you have time between 9 and 10:30? Thanks! Melissa	Add Attachment
Megan Thibeault	Sep 02, 2020 10:06 AM	**This is an email** Hello! I am forwarding this rather than typing out a new request because I appear to be having the exact same problem with my work computer for the third time! I don't remember exactly what UCS did to fix the issue last time, but I would love to get help so that I can log onto my work computer and access my files. Do I need to make an appointment with UCS, or are you able to work on my computer without me there? If we do need to make an appointment, next Monday morning would work well for me. Thank you! Melissa	Add Attachment
Katherine Reynoso	Jan 29, 2020 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 29, 2020 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 29, 2020 09:26 AM	She said if the problem continues, she will try to SMC fix.	Add Attachment
Katherine Reynoso	Jan 28, 2020 04:33 PM	SMC might help fix the hardwire issue.	Add Attachment
Katherine Reynoso	Jan 28, 2020 02:58 PM	I turned on the Wi-fi and I was finally able to login, but for some reason Ethernet isn't working. I've tried different ports, cables. USB and Thunderbolt adapter, but I still don't get Ethernet power.	Add Attachment
Katherine Reynoso	Jan 28, 2020 12:53 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 22, 2020 02:04 PM	**This is an outgoing email** Hi Melissa, I need some additional information regarding service request #75160 Description: Cant login *available I'm Katherine from UCS. It looks we missed you at your office a few days ago. If you still require assistance, let me know what times and dates work for you. You can also come by our office and we can take a look at the computer. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Jan 16, 2020 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Jan 16, 2020 03:44 PM	Left a VM to reschedule.	Add Attachment
Megan Thibeault	Jan 16, 2020 11:16 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Jan 15, 2020 10:33 AM	0315	Add Attachment
Lourdes Salazar	Jan 15, 2020 10:33 AM	When trying to login she gets the spinney wheel and then it stops spinning, and never let them login. There is no error message provided, and I had them do a hard restart and the issue is still happening.	Add Attachment