Service Request Ticket - # 75163

Service Request Ticket - # 75163

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Service Request Information

CONTACT	Name	Podratz, Trevor	Date	Jan 15, 2020 11:10 AM
	Department	Athletics	Phone	89235
	Location		Email	podratzt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2HF4BP1	Description	Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
	Serial No.	2HF4BP1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D0:7C:9A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 23, 2020 03:26 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Jan 23, 2020 03:26 PM	Brought back computer and monitor. Delivered new ones.	Add Attachment
Alix Karkanen	Jan 22, 2020 04:36 PM	2pm, Jenson house	Add Attachment
Alix Karkanen	Jan 22, 2020 03:31 PM	he's available the rest of the day, please drop it off before 5?	Add Attachment
Katherine Reynoso	Jan 22, 2020 09:09 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Jan 21, 2020 02:16 PM	I sent him an email	Add Attachment
Katherine Reynoso	Jan 21, 2020 01:59 PM	I asked Baseball office to email or call our front desk for delivery of this.	Add Attachment
Katherine Reynoso	Jan 17, 2020 01:18 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 17, 2020 09:52 AM	**This is an email** My computer here also has limited storage left and is causing crashes of what I am doing, in order to clear some of the space on the C drive I need an admin username and password, I was wondering if when someone comes out to update the computer they also clear it out a bit for the sake of functionality. Thank you in advance. Best, Trevor Podratz	Add Attachment
Tricia Flaherty	Jan 16, 2020 03:51 PM	I have assigned computer W#20190706 and monitor W#20190715 to replace W#20100606 under IFC repalcement for Trevor Podratz, Recruiting/Hitting Baseball coach JEN?111. The new station is on the inventory counter in ITC008 with IFC SETUP Form	Add Attachment
Tricia Flaherty	Jan 15, 2020 02:02 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Jan 15, 2020 02:02 PM	IFC replacement possible need to determine staffing status	Add Attachment
Bradley Karkanen	Jan 15, 2020 01:52 PM	This cannot be upgraded.	Add Attachment
Lourdes Salazar	Jan 15, 2020 11:10 AM	Machine needs to updated to windows 10. Waiting on location and availability.	Add Attachment