Service Request Ticket

Service Request Information

CONTACT	Name	Stalley, Jackson	Date	Jan 15, 2020 12:04 PM
	Department	Library & Media Services	Phone	88894
	Location		Email	stalleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	392NV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20101438 SR59563 MAR2016:Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	98:90:96:DA:51:C7

TECHS	Submitted by	Shion Wakita	Contact	swakita14@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 16, 2020 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jan 16, 2020 11:54 AM	Nothing needed :)	Add Attachment
Brittany Franklin	Jan 16, 2020 11:54 AM	I do not think that that request is now needed. Thanks again, Brittany! Jackson	Add Attachment
Brittany Franklin	Jan 15, 2020 04:20 PM	Hi Jackson, I received a request to enable RDP on a library computer (W20141157). A few questions for you :) 1) Will RDP be used to get to the computer from off campus? 2) Is there a special application that RDP will be used to access?3) Who would be RDPing into the computer? Thanks,Brittany	Add Attachment
Megan Thibeault	Jan 15, 2020 04:11 PM	Task reassigned to Brittany Franklin.	Add Attachment
Megan Thibeault	Jan 15, 2020 04:11 PM	Sending your way	Add Attachment
Shion Wakita	Jan 15, 2020 12:04 PM	Needs remote desktop enabled for W20141157	Add Attachment