Service Request Ticket - # 75167

Service Request Information

CONTACT Name Jones, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2020 01:14 PM
Department College of Education Phone 88235
Location Email jonesb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131109[Edit Inv] (opens in a new window) Bldg/Room SSC 144
Service Tag 8FJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 8FJBF12 Location Jen Schulze, adjunct Teacher Ed

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3C:0B:93


Wireless NIC 80:86:F2:6F:60:5D


Bluetooth NIC 80:86:F2:6F:60:61

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 16, 2020 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 15, 2020 04:59 PM 
****This is an outgoing email****
Hi Beth,

I need some additional information regarding 
service request #75167

Description: No login servers

Your computer is finished updating and ready to be 
delivered. Please let me know when you are 
available and I will come bring it to you or you 
can pick it up here at UCS.
Thank you
Joe
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Public
Joe Collinsworth Jan 15, 2020 04:38 PM 
Done
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Joe Collinsworth Jan 15, 2020 03:55 PM 
Reimaging
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Bradley Karkanen Jan 15, 2020 02:06 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 15, 2020 01:14 PM 
Beth has a spare laptop, she was trying to log in 
and get it set up but it says 'no login servers 
available' and she also noticed it had not been 
updated to windows 10 yet. She's in 8-4:30 
everyday
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