Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jan 15, 2020 02:54 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150691 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN62JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN62JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI RecTrac client, M2es finger scanner, IDTech keyboard config for Rectrac, Lifecam USB
	Wired NIC	18:66:DA:14:3B:B5

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 23, 2020 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 23, 2020 08:22 AM	Reinstalled client. Added adobe and tested it with Rip. Works correctly now	Add Attachment
Joe Collinsworth	Jan 16, 2020 09:14 AM	He said to check with Alan first	Add Attachment
Joe Collinsworth	Jan 16, 2020 08:36 AM	**This is an outgoing email** Hi Rip, I need some additional information regarding service request #75169 Description: Needs Software Center and Adobe licensing Please let me know when you are available to get your Adobe licensing set up. Thank you Joe	Add Attachment Public
Katherine Reynoso	Jan 15, 2020 03:42 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 15, 2020 02:54 PM	It looks he just needs adobe reinstalled, but software center is not installed. Bradley said that we can use \\ren\repo\client copy the folder to the desktop folder	Add Attachment