Service Request Ticket - # 75170

Service Request Ticket - # 75170

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Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Jan 15, 2020 03:42 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130219 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	289P8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	289P8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:8A:D5:72

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 27, 2020 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 27, 2020 08:56 AM	Done and confirmed with Bill that it works now	Add Attachment
Megan Thibeault	Jan 27, 2020 07:45 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jan 27, 2020 07:45 AM	Can you go check this, there is class at 9am	Add Attachment
Alix Karkanen	Jan 24, 2020 03:20 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 24, 2020 03:20 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 24, 2020 03:20 PM	Still having this issue, can someone go take a look?	Add Attachment
Joe Collinsworth	Jan 16, 2020 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 16, 2020 10:00 AM	fixed it	Add Attachment
Stephanie Magee	Jan 16, 2020 09:48 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Jan 15, 2020 04:38 PM	NS217 is a teaching lab room. There are never any classes in that room Tuesday and Thursday. Nobody can log onto the computer in question..	Add Attachment
Stephanie Magee	Jan 15, 2020 03:42 PM	getting more info	Add Attachment
Stephanie Magee	Jan 15, 2020 03:42 PM	**This is an email** New request: 20130219 - Trust relationship between workstation and primary domain failed Old request #75066 - failed hard drive was replaced but incorrect software image for NS217 was loaded onto machine -- Dr William Schoenfeld Associate Prof of Physics Dept of Earth & Physical Sciences Western Oregon University	Add Attachment