Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 16, 2020 09:21 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131021 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20PF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:CD:D4:CC
	Wireless NIC	88:63:DF:8C:12:19
	Bluetooth NIC	88:63:DF:8C:12:1A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 22, 2020 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 22, 2020 11:24 AM	Helped em out, I uninstalled word and put on 2019 and ran updates on it and they are all good to go	Add Attachment
Megan Thibeault	Jan 16, 2020 11:16 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jan 16, 2020 11:16 AM	Gio do you have time to do this today	Add Attachment
Lourdes Salazar	Jan 16, 2020 09:22 AM	Contact Info: Writing center	Add Attachment Public
Lourdes Salazar	Jan 16, 2020 09:21 AM	Any time opening document in word error message appears. Error says "Problem with details with configuration" Front computer	Add Attachment