Service Request Ticket - # 75174

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 09:34 AM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160238[Edit Inv] (opens in a new window) Bldg/Room MA 123
Service Tag H5VNLC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. H5VNLC2 Location Ermie Buncal, Asst. Director of Int'l Programming

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:28:54:2F


Wireless NIC 40:49:0F:8A:9E:9B

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 24, 2020 10:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Jan 24, 2020 10:21 AM 
done and returned to user
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Megan Thibeault Jan 16, 2020 02:27 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 16, 2020 02:27 PM 
This machine is hosed it is full of virus's, before the upgrade it didn't have windows licensed and Sophos wasn't working. Left a vm to see if I can clean install Win 10.
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Megan Thibeault Jan 16, 2020 10:01 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jan 16, 2020 10:01 AM 
Laptop is at my desk, working on the upgrade now
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Lourdes Salazar Jan 16, 2020 09:34 AM 
Update from windows 7 to windows 10
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