Service Request Ticket - # 75184

Service Request Information

CONTACT Name Taylor-Winney, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 12:44 PM
Department Health & Exercise Science Phone 88923
Location Email taylorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20190687[Edit Inv] (opens in a new window) Bldg/Room RWEC 233
Service Tag GR9R4X2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. GR9R4X2 Location Jennifer Taylor-Winney, HEXS TT Assoc. Professor
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 21, 2020 11:56 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Jan 16, 2020 03:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Jan 16, 2020 03:29 PM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding 
service request #75184

Description: NEEDS DOCK and additional Monitor 
that are foe to go with Laptop but missed on 
setup in December (order#11731)

I'm Katherine from UCS. I helped you earlier 
with the setup of your dock. I was able to use 
the adapter with the older monitor, but I'm not 
sure if it will work. I realized after you 
left, I had no laptop to test if the image pop-
ups.
Next time you are in the office, go ahead and 
plug the dock onto your computer and sign-in. 
If the monitor isn't working or the preferences 
are wrong, let us know and we can come by an 
take another look.

-Thank You,
Katherine
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Katherine Reynoso Jan 16, 2020 03:24 PM 
Delivered the items. But her old monitor 2011--
-- has a VGA cord. The dock only takes two DP 
and one type-c cords. I used her multiple 
adapter item, but I'm not sure if it will work 
since she left early and I had no computer to 
test the dock. I will send her an email to let 
her know.
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Megan Thibeault Jan 16, 2020 12:55 PM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Jan 16, 2020 12:45 PM 
they are on inventory counter in ITC008
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Tricia Flaherty Jan 16, 2020 12:44 PM 
monitor W#02190687 and dock W#20190688[Edit Inv] were missing 
from original laptop setup(#74062) in December and she 
needs them ASAP.
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