Service Request Ticket - # 75185

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 12:55 PM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150452[Edit Inv] (opens in a new window) Bldg/Room RWEC 215
Service Tag 258JFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 258JFB2 Location Dean's Conference Room Instructor's Station

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:02:AE:AF

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 16, 2020 04:26 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 16, 2020 04:26 PM 
It's working now.
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Megan Thibeault Jan 16, 2020 12:56 PM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Jan 16, 2020 12:56 PM 
Since you have to go to RWEC for the dock task could you do 
this as well. Probably needs dell updates and Video card 
updates
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Alix Karkanen Jan 16, 2020 12:55 PM 
****This is an email****
Good Afternoon~

The computer in RWEC #215, UCS # 20150452[Edit Inv] that 
sound is still not working.  They are trying to 
hear something directly from the computer, but 
nothing is working.  A message of Crestron has 
been removed, does pop up.

The room will be available after 2:00pm today, 
1/16

Thanks,
Darla
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