Service Request Ticket - # 75188

Service Request Information

CONTACT Name Karaman, Ana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 02:00 PM
Department VP Finance & Administration Phone 88137
Location Email karamana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190855[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFC22JJL414 Location Loaner - Loaner Shelf

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325; Subscription license of Stata/SE annual License (download) VISA2019010171 expires 11-13-2020;

Wireless NIC F8:FF:C2:47:F8:8D


Bluetooth NIC F8:FF:C2:5D:3F:21

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 23, 2020 03:51 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 23, 2020 09:09 AM 
laptop delivered on 1/22/2020
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Megan Thibeault Jan 17, 2020 04:58 PM 
Task reassigned to John Rushing.
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Bradley Karkanen Jan 17, 2020 03:51 PM 
Task reassigned to Megan Thibeault.
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Bradley Karkanen Jan 17, 2020 03:51 PM 
This is on Megan's desk I installed Stata
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Bradley Karkanen Jan 17, 2020 01:09 PM 
****This is an outgoing email****
Hi Ana,

I need some additional information regarding service 
request #75188

Description: GFA SETUP: Apple 13in MacBook Pro 
W#20190855[Edit Inv] to replace W#20161094[Edit Inv] PC laptop for 
Ana AD207 (order#11792)

When is a good time for us to come by and drop off 
your new computer?
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Public
Megan Thibeault Jan 17, 2020 11:12 AM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Jan 16, 2020 02:10 PM 
and opps I already have dell dock WS#20170238[Edit Inv] SORRY
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Tricia Flaherty Jan 16, 2020 02:08 PM 
to Tricia lol
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Tricia Flaherty Jan 16, 2020 02:08 PM 
please bring PC laptopW#20161094[Edit Inv] and Dell dock 
W#20170238[Edit Inv]
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Tricia Flaherty Jan 16, 2020 02:02 PM 
I have her original Apple dock W#20171319[Edit Inv] to go back out 
with laptop
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Tricia Flaherty Jan 16, 2020 02:00 PM 
She has some recent STATA/SE subscription license that 
needs to transfer from the PC to the MAC laptop
T:\Stata\STATA_16\STATA_SE_Annual
  Bill says she can access the PL/SQL license she is 
assigned if needed via a VDI persistent desktop
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