Service Request Ticket - # 75189

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 02:46 PM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181093[Edit Inv] (opens in a new window) Bldg/Room DFSC 119
Service Tag 885TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885TDW2 Location Student STEM Station, c/o P. Flatt

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:B4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 31, 2020 02:28 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Katherine Reynoso Jan 31, 2020 02:28 PM 
Delivered. I brought back computer and monitor.
 Add Attachment
Katherine Reynoso Jan 30, 2020 11:44 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Katherine Reynoso Jan 29, 2020 09:23 AM 
****This is an outgoing email****
Hi Patricia,

I need some additional information regarding 
service request #75189

Description: GFA SETUP:Dell OptiPlex 7060 SFF 
desktop W#20181093[Edit Inv] & monitor W#20181137[Edit Inv] to replace 
WIN7 W#21012111 toDFSC119

I'm Katherine with UCS. I have a replacement for 
the Student STEM Station in DFSC 119. I've 
installed basic software on the computer. Is there 
any software you need installed on this computer? 
If not, it is ready to be delivered. If you have 
any questions feel free to contact our front 
office at 503-838-8925, or email me.

Thank You,
Katherine Reynoso
 Add Attachment
Public
Katherine Reynoso Jan 28, 2020 12:37 PM 
Left Cindy Devoe a voicemail about seeing if she 
can help me get into contact with the contact 
person.
 Add Attachment
Katherine Reynoso Jan 24, 2020 02:08 PM 
I called and left a VM.
 Add Attachment
Katherine Reynoso Jan 22, 2020 09:09 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Katherine Reynoso Jan 21, 2020 01:10 PM 
****This is an outgoing email****
Hi Patricia,

I need some additional information regarding 
service request #75189

Description: GFA SETUP:Dell OptiPlex 7060 SFF 
desktop W#20181093[Edit Inv] & monitor W#20181137[Edit Inv] to replace 
WIN7 W#21012111 toDFSC119

I'm Katherine from UCS. We finished installing 
basic software on the Student Stem Station. Is 
there any additionally software needed on this? If 
not, can you send me a list of preferred times and 
dates to deliver these items it would be 
appreciated. If you have any questions feel free 
to call our office at 503-838-8925

Thank You,
Katherine Reynoso
 Add Attachment
Public
Katherine Reynoso Jan 17, 2020 01:17 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Tricia Flaherty Jan 16, 2020 03:02 PM 
opps wrong monitor W#20181137[Edit Inv] is correct monitor  for 
this setup
 Add Attachment
Tricia Flaherty Jan 16, 2020 02:46 PM 
W#20181093[Edit Inv] and W#20181136[Edit Inv] monitor are on the 
Inventory counter in ITC008 with GFA SETUP form to 
replace W#20121117[Edit Inv] in DFSC119  Student STEM Station, 
care of Patty Flatt.
Add Attachment