Service Request Ticket - # 75190

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2020 03:37 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130667[Edit Inv] (opens in a new window) Bldg/Room TODD 307
Service Tag BTB7L02 Description Dell OptiPlex 9020 Mini Tower, 3.4GHz Turbo, 8MB
Serial No. BTB7L02 Location TODD 307 Researcch Lab, (Foster)

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093734, Adobe Photoshop Elements/Premiere Elements 12 from P0093974

Wired NIC F8:B1:56:AB:CE:0B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 10, 2020 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 10, 2020 03:31 PM 
Had a super old 
version of sophos on 
it. installed the new 
one on top of it and 
ran a scan, all looks 
good
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Joe Collinsworth Feb 10, 2020 08:46 AM 
confirmed on win10
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Joe Collinsworth Feb 10, 2020 08:46 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Feb 07, 2020 04:15 PM 
Left another voicemail.
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Katherine Reynoso Feb 07, 2020 04:11 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 30, 2020 01:51 PM 
I called and left a VM.
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Megan Thibeault Jan 16, 2020 03:37 PM 
W20130667 check on sophos, SCCM shows windows 10, Sophos shows Win 7...
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