Service Request Ticket

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Jan 17, 2020 09:00 AM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141096 (opens in a new window)	Bldg/Room	SAC 131
	Service Tag	4H0LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4H0LV42	Location	Smart Classroom Instructor's Station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:91:77

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Jan 24, 2020 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Jan 24, 2020 04:47 PM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Jan 24, 2020 04:47 PM	Had 2 NICs. Disabled second. Working now.	Add Attachment
Anthony Franklin	Jan 24, 2020 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Jan 24, 2020 08:26 AM	Needs re-image	Add Attachment
Anthony Franklin	Jan 24, 2020 08:25 AM	Task reassigned to Brittany Franklin.	Add Attachment
Anthony Franklin	Jan 21, 2020 11:56 AM	Attempted to remove from domain and re-add. Got the same error. Worked with Brittany and was able to re-add, but issue came back as soon as the computer was restarted.	Add Attachment
Stephanie Magee	Jan 17, 2020 09:06 AM	**This is an email** Hi Stephanie, Excellent! The WOU# is 20141096. Thanks so much! Melissa	Add Attachment
Stephanie Magee	Jan 17, 2020 09:00 AM	**This is an email** Hi There, Two of our staff recently attempted to log in to the computer station in AC 131 and both received an error message claiming that they were unable to be signed in because the domain was not available. Could we have a tech come take a look at the computer to see what the issue might be? Thanks in advance, Melissa	Add Attachment