Service Request Ticket - # 75200

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:29 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101287[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 29XZHQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:8E:A5

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jan 23, 2020 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jan 23, 2020 03:31 PM 
Deleted from Sophos.
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Megan Thibeault Jan 23, 2020 03:29 PM 
Task reassigned to Brittany Franklin.
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Megan Thibeault Jan 23, 2020 03:29 PM 
This machine is in PDR no longer needed, can be removed from sophos
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Brittany Franklin Jan 17, 2020 09:29 AM 
Sophos services aren't running on W20101287, will need to be reinstalled.
Tamper Protection Code:
441627313394
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