Service Request Ticket - # 75201

Service Request Ticket - # 75201

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jan 17, 2020 09:32 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110713 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3BH8PS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH8PS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 10 Enterprise 64bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, Adobe Acrobat Pro XI(v11) from P0096004
	Wired NIC	18:03:73:50:78:74

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 24, 2020 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 24, 2020 04:36 PM	I was able to unistall and reinstall. It looks good to go now.	Add Attachment
Katherine Reynoso	Jan 24, 2020 02:02 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 24, 2020 02:02 PM	Student Worker Station in Rm 203. Available any time.	Add Attachment
Katherine Reynoso	Jan 24, 2020 01:59 PM	Contact changed from Bonnie Morihara to Nancy Ganson.	Add Attachment
Katherine Reynoso	Jan 24, 2020 12:55 PM	**This is an email** Hello, I was wondering if you know if computer W20110713 is still with your department? It is a desktop PC, previously held by Bonnie Morihara. I'm aware she retired, but I wasn't sure if the computer was kept with your department. I know that you are not at TRI currently, but is there any way to take a look? If not let me know. Thank You, Katherine Reynoso	Add Attachment
Joe Collinsworth	Jan 22, 2020 09:12 AM	Retired. Need to ask if it's still with TRI	Add Attachment
Joe Collinsworth	Jan 22, 2020 07:46 AM	**This is an outgoing email** Hi Bonnie, I need some additional information regarding service request #75201 Description: Sophos broken on W20110713 It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Brittany Franklin	Jan 17, 2020 09:32 AM	Sophos broken on W20110713, will need to be reinstalled. Tamper Protection Code: 521028018760	Add Attachment