Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 17, 2020 09:34 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130070 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8Z6NMX1	Description	Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
	Serial No.	8z6nmx1	Location	Green Room-BK HAM radio
	CPU	Intel Core i7-3540M Processor (3.0GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252
	Wired NIC	F0:1F:AF:2C:37:86
	Wireless NIC	6C:88:14:E3:5B:18
	Bluetooth NIC	24:FD:52:36:D1:35

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Feb 13, 2020 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Feb 13, 2020 01:34 PM	Looks good!	Add Attachment
Reggie Johnson	Feb 11, 2020 10:54 AM	Task reassigned to Brittany Franklin.	Add Attachment
Reggie Johnson	Feb 11, 2020 10:53 AM	Reinstalled sophos.	Add Attachment
Reggie Johnson	Feb 11, 2020 09:04 AM	Task reassigned to Reggie Johnson.	Add Attachment
Katherine Reynoso	Feb 04, 2020 01:16 PM	Contact changed from Audrey Loudenback to Student Student.	Add Attachment
Joe Collinsworth	Jan 22, 2020 03:03 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jan 22, 2020 09:09 AM	No longer with Audrey	Add Attachment
Brittany Franklin	Jan 22, 2020 07:55 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Brittany Franklin	Jan 17, 2020 09:34 AM	Sophos missing services on W20130070. Tamper Protection Code: 575674868172	Add Attachment