Service Request Ticket - # 75203

Service Request Information

CONTACT Name St. Clair, Kent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:35 AM
Department Phone 88813
Location Email stclairk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130462[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLW0X4F9VM Location Hannah Warner

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017

Wired NIC 70:CD:60:F3:7B:33


Wired NIC 70:CD:60:F3:7A:1A


Wireless NIC 18:AF:61:B8:8D:4C


Bluetooth NIC 18:AF:61:B8:8D:4D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Feb 13, 2020 01:35 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Feb 13, 2020 01:35 PM 
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Feb 13, 2020 01:35 PM 
Found that this was just adware while being downloaded. It's not 
actually on the box itself. Resolved with help from Sophos Support.
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Brittany Franklin Jan 30, 2020 09:26 AM 
Status changed from (1) Pending to (4) On Hold
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Brittany Franklin Jan 30, 2020 09:26 AM 
Waiting to hear back from Sophos on this (submitted a file sample to 
them)
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Joe Collinsworth Jan 30, 2020 08:01 AM 
Task reassigned to Brittany Franklin.
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Joe Collinsworth Jan 28, 2020 09:37 AM 
Checking with sophos on this
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Brittany Franklin Jan 28, 2020 08:20 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jan 17, 2020 09:35 AM 
Manual PUA cleanup required: 'InstallCore' at '/Volumes/FileZilla/FileZilla.app/Contents/MacOS/scissorsbird'
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