Service Request Ticket - # 75204

Service Request Information

CONTACT Name Pardew, Mickey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:36 AM
Department Deaf Studies and Professional Studies Phone 88765
Location Email pardewm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130555[Edit Inv] (opens in a new window) Bldg/Room RWEC 118
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334FDV30 Location Mickey Pardew, Primary Station

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147

Wired NIC 68:5B:35:B2:87:19


Wireless NIC 60:03:08:EB:D3:C0


Bluetooth NIC 60:03:08:EB:D3:C1

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 24, 2020 02:29 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Jan 24, 2020 02:29 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 24, 2020 02:28 PM 
Removed one of them, and acknowledged the rest.
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Joe Collinsworth Jan 22, 2020 07:45 AM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Jan 22, 2020 07:45 AM 
She will come by UCS Thursday or Friday after 3
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Joe Collinsworth Jan 21, 2020 09:39 AM 
****This is an outgoing email****
Hi Mickey,

I need some additional information regarding 
service request #75204

Description: Sophos - PUA Cleanup on W20130555

It looks like the Sophos settings on your computer
need to be updated. This could present a security
threat to the school network if not resolved soon.
Please let me know when you are available so we
can come take a look at it.
Thank you
Joe
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Public
Brittany Franklin Jan 21, 2020 08:26 AM 
This too:
Manual PUA cleanup required: 'MaxLoader' at '/Volumes/Mickey's Backup/Archive/20180517_backup/_20180228/Downloads/VLC Media Player.dmg'
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Brittany Franklin Jan 17, 2020 09:36 AM 
Manual PUA cleanup required: 'InstallCore' at '/Users/pardewm/Downloads/NGPlayerSetup.dmg'
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