Service Request Ticket

Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Jan 17, 2020 09:42 AM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140656 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2DDDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298 TRANSFERED from W#20090900: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:8F:EA
	Wireless NIC	C0:CE:CD:EB:70:F9
	Bluetooth NIC	C0:CE:CD:EB:70:FA

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 06, 2020 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 06, 2020 02:04 PM	This was the wrong SR, it was for 75280.	Add Attachment
Alix Karkanen	Feb 06, 2020 12:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Feb 06, 2020 12:15 PM	Just turned her computer on, same issue. in until 2.	Add Attachment
John Rushing	Jan 21, 2020 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 21, 2020 10:55 AM	Brought back her computer, it is under the front counter for imaging. Removed the computer from Sophos. She had already formatted the drive.	Add Attachment
John Rushing	Jan 21, 2020 07:57 AM	Sent an email to her so we can pick it up. This computer was replaced with 20190421 so it need brought back here to UCS.	Add Attachment
Brittany Franklin	Jan 17, 2020 09:42 AM	Tamper Protection Code: 839675511576	Add Attachment