Service Request Ticket - # 75209

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:43 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141098[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag G8XMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. G8XMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:C8:7B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 30, 2020 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 30, 2020 12:12 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 30, 2020 12:05 PM 
I asked him to restart.
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Brittany Franklin Jan 17, 2020 09:43 AM 
Please investigate :)
Sophos may be broken, or the machine may be off, or may just need a 
reboot.
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