Service Request Ticket - # 75213

Service Request Information

CONTACT Name Rhoads, Carlie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:47 AM
Department The Research Institute Phone 88328
Location Email rhoadsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5KWV282 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5KWV282 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:83:8D:AC

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 23, 2020 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 23, 2020 11:13 AM 
Done
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Alix Karkanen Jan 22, 2020 03:02 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 22, 2020 03:02 PM 
Priority changed from (3) Priority to (2) High Priority.
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Alix Karkanen Jan 22, 2020 03:02 PM 
Tomorrow free @ 11
she also cant get print to the color printer in her 
department, could that be looked at aswell?
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Joe Collinsworth Jan 21, 2020 10:09 AM 
****This is an email****
I will be in my office tomorrow if someone meeds 
to come by; 11-12 or 1-2 would be the best 
windows. Please just let me know. Thank you.
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Joe Collinsworth Jan 21, 2020 09:45 AM 
****This is an outgoing email****
Hi Carlie,

I need some additional information regarding 
service request #75213

Description: Malware cleanup on W20150242

It looks like the Sophos settings on your computer
need to be updated. This could present a security
threat to the school network if not resolved soon.
Please let me know when you are available so we
can come take a look at it.
Thank you
Joe
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Public
Brittany Franklin Jan 17, 2020 09:47 AM 
Manual cleanup required: 'Nutcracker-Fam' at 'C:\Users\rhoadsc\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001465'
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