Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 17, 2020 09:48 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160127 (opens in a new window)	Bldg/Room	RWEC 120
	Service Tag	20FWPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20FWPD2	Location	Beth Jones
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20101153- Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	18:66:DA:1B:D1:74

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 28, 2020 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jan 28, 2020 03:24 PM	Checked again in Sophos, and it looks good now.	Add Attachment
Katherine Reynoso	Jan 28, 2020 02:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Jan 28, 2020 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 28, 2020 02:53 PM	This station is assigned to a temp Christina Gintalini. Let her know when you are coming (12) so she knows when to schedule her lunch.	Add Attachment
Katherine Reynoso	Jan 24, 2020 02:15 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Brittany Franklin	Jan 17, 2020 09:48 AM	Tamper Protection Code: 154322395458	Add Attachment